Reviewed by: Emma G, January 2017
This whole trip was arranged as a surprise for my wife's 50th birthday. She had always wanted to go to New York and has always wanted to be collected at an airport, normally I drive. The pick up was excellent. Lovely lady who told us all about the features and sites of New York, coming back was completely the opposite. The chap who collected us said about 4 words for an hours journey until he tried it on to get the fare again plus the toll charge he had to pay, which the lady did not ask us for, plus his tip! He asked us for 52 dollars plus toll plus tip! Upon being challenged and being shown and told I had a voucher and I had paid for a return trip he changed his tune and said it was just the toll and his tip I HAD to pay. I did feel like telling him where exactly to stick his tip but we had such a fantastic holiday I refrained! I would book this again if I ever went back to America as both cars were clean and tidy and both were bang on time. Had the lady come to collect us I would have given the trip 6 stars but as she didn't I'm more than happy to give her 5 stars.
Reviewed by: Diane S, January 2017
Perfect way to arrive in NYC. Our driver was very friendly and the car (SUV) was immaculate. We also used Viator for the return journey to the airport and a half day tour (which was fantastic value).
Reviewed by: vanepapazian, December 2016
Very easy, great service
Reviewed by: Juliem2804, November 2016
Reviewed by: Helen S, October 2016
I have used viiator several times now and they always deliver despite a delayed flight the driver was in arrivals with a comforting sign with our name on it and a speedy trip to our hotel I will continue to use and recommend this service
Reviewed by: Christopher G, October 2016
If there had only been 2 of us with a normal amount of luggage we might have opted for a basic cab ride into Manhattan but as there were four adults with a case each we decided to book an SUV, and have no regrets. We were greeted in the arrivals area and shown to our vehicle where the driver took charge and loaded us and our luggage without fuss. The journey from JFK was hassle free but gave us an insight into the traffic of the city! Our driver took us right to the door of our hotel and unloaded our cases ready for the hotel staff to deal with. A very easy and comfortable way to start a holiday in New York. Would do this again without hesitation.
Reviewed by: Barry H, USA, October 2016
Flawless transfer!!! Our flight arrival was delayed 5 hours but the driver was waiting. The driver was courteous, friendly, and helpful. Definitely recommend