Partner

So you're thinking of becoming a Viator Partner?

1. Does it cost anything to join?

   No, membership is free. There is no initial or ongoing membership fee for the Viator Partner Program.

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2. How will I know I've been accepted into the Viator Partner Program?

   You will receive email confirmation of your acceptance into the Viator Partner Program. Viator reserves the right to accept or reject applications for the Viator Partner Program or revoke an existing membership at any time.

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3. How do I access the previous "Affiliate" program?

   Viator Affiliates can access the old Affiliate log-in page here.

   Note: The Affiliate program has been replaced by the Viator Partner Platform. Previous Affiliates should migrate to the new Partner Platform, for more information click here.

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4. How do I earn commission for my travel agency bookings?

   Viator offers a number of Travel Agent booking options. For information on making commissionable bookings, please click here.

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5. Can I be in any country and run the Viator Partner Program?

   You can be almost anywhere in the world and run the Viator Partner Program. Viator Partner Sites are available in a number of languages including English, French, Spanish or German. In addition, we can pay commissions in a number of major currencies. The currency of the Partner site is selected during registration. For the latest additional currency and language options, contact us.

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6. I have more than one website - can I use the same Viator Partner on all of them?

   Yes. You can use the same Viator Partner site across any number of websites. Should you require a different "look and feel" for your Partner account you can register a separate application for each additional website.

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7. What are my responsibilities as a Viator Partner?

   You must be prepared to display and promote Viator product as provided specifically to you without altering/manipulating the information provided or the links.

   You must be prepared to receive emails from Viator Customer Service regarding issues unrelated to Viator products.

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8. What are Viator's responsibilities?

   • We will provide you with the tools and support you need to maximize Viator product bookings through your website.
   • We will be the recipient of all email communication from customers using any email function available from the Viator pages.
   • We will process bookings and billings for all customers booking Viator product through your website.
   • We will respond to all technical issues and product enquiries.

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9. I don't have a website. Can I still be a Viator Partner?

   You are welcome to register a future website for development purposes. However, the Viator Partner platform is designed to work with an active website.

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10. If I become a Viator Partner, can I still participate in other affiliate programs?

    Yes

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11. May I copy Viator images for use on my own site?

    Viator have media resources available at http://www.viator.com/about/media-center. The images and text on this page are specifically for the purpose of preparing news articles, analysis and related reports about Viator. If you access and use this material, you agree that you will not:

    • use the images in a way that suggests you have a relationship or partnership with Viator,
    • modify or distort any of the images provided,
    • use the images in a way that is in any way objectionable to Viator, or in a way that impairs the rights of Viator in its trademarks or logos, in our sole opinion.

    We reserve the right to terminate your permission to use these images at any time. We also reserve the right to take action against any use of the images that does not conform to these terms and conditions, or that infringes any of our intellectual property rights. Your use of these images does not confer any right, license, title or interest in any of Viator's service marks, trademarks or other material.

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So you've become a Viator Partner — now what?

1. How do I change my Viator Partner details?

   Once you become a Viator Partner you will be given online access to change/update your details.

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2. Can I see reports on booking activity from my website?

   You will receive access to online reporting for all Viator product related bookings and activity on your website. (Booking data available online does not display any cancellations or amendments that are made by passengers after their initial booking. Both the final value and the number of bookings made will be provided with your commission).

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3. My customers/staff are getting errors regarding moved URLs or "Pricing currently unavailable"

   If you come across a white page that says something like "your URL has moved, click here..." or "Pricing is currently being loaded" it's because 1) the product page or the price quote page has been bookmarked, or 2) you are displaying hard coded links to product that may no longer be valid/is seasonal/product code has changed etc.

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Customization

1. Can I control the look and feel of my Viator pages?

   Yes. In addition to standard themes to choose from and being able to display your own logo and add your own navigation links, a special "CSS" feature provided in the set-up stage lets you change colors and other features, making your Viator pages look more like your website.

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2. Can I control the products that appear in the searches, or on the feature product pages?

   You may select which pages appear on your website, but you may not select the product which appears on those pages. For example, you may opt to include only North American cities, or perhaps only a single city. However you do not have control over the product which appears on those pages. As an affiliate you do have access to another tool that allows you to construct your own selected featured pages with products of your choosing.

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3. Can I hard code products/Screen-scrape your data?

   Our database of product is available as XML.

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4. Do I need to check/update any links/products?

   No. Links and products provided by Viator draw directly from our live real-time product database - you need not worry about outdated product.

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5. Where should I place the links/product pages on my website?

   We suggest you start linking to products and destinations throughout your site. To make it easy, we provide you with list of custom links to use on your website.

   The more prominence you provide for the Viator link the more likely you are to make sales. Ultimately the positioning is up to you! There are additional tools, including XML that enables you to display Viator products on your website as well as in confirmation emails for bookings conducted for other services.

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Payments & bookings

1. How much and how often do I get paid?

   Viator will pay you a fee of at least 5% of the gross retail price (excluding taxes and fees) on all Viator products sold through your website and availed by your customers.

   Fees shall be paid for each calendar month in the month subsequent to the calendar month in which each Product purchase is availed. In the event Fees due are less than one hundred United States dollars (US$100.00) then payment will be withheld until such time as the total Fees due are equal to or greater than one hundred United States dollars (US$100.00) in a calendar month. Fees will be paid by electronic funds transfer (for selected countries only) or by check in the same currency as the booking was transacted.

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2. How can I keep track of the fees I've earned?

   We will provide access to data on your customers' bookings updated daily at an online administration area available exclusively to you. (Booking data available online does not display any cancellations or amendments that are made by passengers after their initial booking. Both the final value and the number of bookings made will be provided with your commission).

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3. Do I earn fees on bookings I make myself?

   Yes. When you complete a booking with us through your website, you earn the same fees on your booking that you would from a booking by one of your customers.

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4. What about cancellations?

   If a customer cancels a booking, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be reversed for any fees earned or paid on that booking.

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5. How do I know I'm earning fees when my customers book Viator product?

   When your customer books a Viator product accessed through your website, Viator is able to determine it is a booking generated by your website by a unique ID allocated at the time of your membership. This ID is included in all bookings generated from your website.

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6. How does my customer recognize the billing for the Viator booking through my website?

   Viator bookings will be displayed on the customers' credit card statement as: "Online Travel by Viator".

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