So you're thinking of becoming a Viator Partner?

1. Does it cost anything to join?

   No, membership is free. There is no initial or ongoing membership fee for the Viator Partner Program.

   Back to top

2. How will I know I've been accepted into the Viator Partner Program?

   You will receive email confirmation of your acceptance into the Viator Partner Program. Viator reserves the right to accept or reject applications for the Viator Partner Program or revoke an existing membership at any time.

   Back to top

3. How do I access the previous "Affiliate" program?

   Viator Affiliates can access the old Affiliate log-in page here.

   Note: The Affiliate program has been replaced by the Viator Partner Platform. Previous Affiliates should migrate to the new Partner Platform, for more information click here.

   Back to top

4. How do I earn commission for my travel agency bookings?

   Travel Agents should use our partner ARC Marketplace for website solutions and agent bookings. They offer dedicated agent-support and a higher agent-only commission. For more information, please visit them at www.arcmarketplace.com/travelagents. Travel Agencies should use ARC Marketplace for all bookings - please do not register for the Viator Partner program.

   Back to top

5. Can I be in any country and run the Viator Partner Program?

   You can be anywhere in the world and run the Viator Partner Program. Today we display products only in the English language and pay fees in US dollars (USD), British pounds (GBP), Euros (EUR) and Australian dollars (AUD). We will keep you informed through regular news updates as other currencies and languages become available in the future.

   Back to top

6. I have more than one website - can I use the same Viator Partner on all of them?

   Yes. You can use the same Viator Partner site across any number of websites. Should you require a different "look and feel" for your Partner account you can register a separate application for each additional website.

   Back to top

7. What are my responsibilities as a Viator Partner?

   You must be prepared to display and promote Viator product as provided specifically to you without altering/manipulating the information provided or the links.

   You must be prepared to receive emails from Viator Customer Service regarding issues unrelated to Viator products.

   Back to top

8. What are Viator's responsibilities?

   • We will provide you with the tools and support you need to maximize Viator product bookings through your website.
   • We will be the recipient of all email communication from customers using any email function available from the Viator pages.
   • We will process bookings and billings for all customers booking Viator product through your website.
   • We will respond to all technical issues and product enquiries.
   Back to top

9. I don't have a website. Can I still be a Viator Partner?

   No. You must have a website so that the Viator product can be displayed. For new websites, we recommend you begin our partnership through Share A Sale.

   Back to top

10. If I become a Viator Partner, can I still participate in other affiliate programs?

    Yes

    Back to top

11. May I copy Viator images for use on my own site?

    Viator have media resources available at http://www.viator.com/about/media-center. The images and text on this page are specifically for the purpose of preparing news articles, analysis and related reports about Viator. If you access and use this material, you agree that you will not:

    • use the images in a way that suggests you have a relationship or partnership with Viator,
    • modify or distort any of the images provided,
    • use the images in a way that is in any way objectionable to Viator, or in a way that impairs the rights of Viator in its trademarks or logos, in our sole opinion.

    We reserve the right to terminate your permission to use these images at any time. We also reserve the right to take action against any use of the images that does not conform to these terms and conditions, or that infringes any of our intellectual property rights. Your use of these images does not confer any right, license, title or interest in any of Viator's service marks, trademarks or other material.

    Back to top

So you've become a Viator Partner - now what?

1. How do I change my Viator Partner details?

   Once you become a Viator Partner you will be given online access to change/update your details.

   Back to top

2. Can I see reports on booking activity from my website?

   You will receive access to online reporting for all Viator product related bookings and activity on your website. (Booking data available online does not display any cancellations or amendments that are made by passengers after their initial booking. Both the final value and the number of bookings made will be provided with your commission).

   Back to top

3. My customers/staff are getting errors regarding moved URLs or "Pricing currently unavailable"

   If you come across a white page that says something like "your URL has moved, click here..." or "Pricing is currently being loaded" it's because 1) the product page or the price quote page has been bookmarked, or 2) you are displaying hard coded links to product that may no longer be valid/is seasonal/product code has changed etc.

   Back to top