The the city tour was a little boring, but I enjoyed the Real Madrid stadium tour, which was on my own actually.

The tour of the stadium was brilliant but I don't think we went on the correct tour before hand. We seem to have been lumped in with a different tour group. We didn't get to visit the Hard Rock, instead we stopped at an expensive gift shop. Once we were dropped off at the stadium we had entry to everything, the museum, trophy rooms, we went pitch side and into the dressing rooms. Well worth it.

Arrived at 9.15 am for the tour to be told it did not go until the afternoon. We had confirmation and an information leaflet that stated 9.15 am. No guide for the tour. Did not see all of the stadium. Overall disappointing and not impressed with the organisation.

The city tour was very short, and we didn't get any transport back into the city centre when we finished touring the football stadium. The was not as good as I had expected. I was hoping to see more of the city. It would have been better if the ticket voucher were clearer about the departure point.

Tour of Madrid was poor. Although we had an English speaking guide, 50% of the time she was speaking in Spanish. She also failed to alert everyone the tour was starting resulting in people running after her to ask "is this the Madrid trip?". On the trip she walked ahead of everyone with little engagement, leaving some elderly tourists way behind. The funniest bit was when she said "now we are going to...." and finished the sentence in Spanish leaving both English and Spanish not knowing what was going on. Sound on the coach was very quiet as well. Would have been much better of the guide had shown some interest in the group. The tour of the Bernabeu was great. It is self-guided though.

I do not recommend this tour. There was initial chaos, as our guide left with us 15 minutes late. We were then taken to the main bus station and loaded onto an coach which was almost full and where we could not sit together as a family. The driver rushed past all of the sights, stopping once for a 15 minutes break and then we were left at the stadium, rather than being brought back to the start point.

Finally, the tour guide gave us the wrong number of entry tickets for the stadium tour (one too many) and kept phoning me and asking me to take the extra ticket back to their office, as they would not come to my hotel. I did not take it back.

Overall, by far the most disappointing city tour I have experienced and one that I would not do again with this company.

If you are a Madridista and a Real Madrid fan, then this definitely will be the highlight of your visit to Madrid just like me. It was my dream to visit the stadium for my favorite team. But i would recommend going on your own or using the madrid bus tour which will be much much better and you will see a lot more.

The tour departed 20 minutes late. The city part of the tour lasted about 75 minutes including a 20-minute stop at a souvenir shop. The Bernabeu Stadium tour was good and took about one hour. The overall tour was advertised as being 4.5 hours. This was terrible value for money.