5. Do you need to change, amend or cancel your Viator booking?

Here are some questions and answers to help you out quickly.

Back to the FAQ list

  • When sending a special inquiry / request, what do I do if I don't get an answer within 36 hours?
  • What are the cancellation rules for these bookings?
  • Can I change/amend my booking?
  • What do I do if I am delayed for my tour?
  • What happens if it rains, or if the travel service provider cancels on the day?
  • What happens if when I get there, the tour is not running due to unforeseen circumstances?
  • I would like to change the date of my tour/ticket, what do I do?
  • Do you have a phone number I can call?
  • I need to change the passenger names in my booking, what do I do?
  • I need to cancel my booking
  • I need a refund of my booking
  • I need to make a correction to the names, titles, ages in the booking and get a new voucher
  • I will not arrive in time to confirm 24 hours in advance, what do I do?
  • I have not received a reply to my emails
  • What happens if I cancel or do not show up?
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