Really good!

It was the first time I used the shuttle service. Everything went very well. My flight was three hours late getting in. I went to the meeting point and I was eventually picked up. When I called the contact number to find out what to do, the only message I got was a recorded message in Portugese. However, I was assured by the airport information person that the shuttle comes around every hour; and indeed the driver was there within the hour. I would certainly use the service again.

We had to wait for nearly 2 hours after we landed before the shuttle arrived, then the driver had an argument with his control and took it out on all his passengers! The driver on the return trip was very polite and could not have been more helpfut, shame we could not say that for the first one!! P Ellams

We arrived at 1030 in Rio. We asked airport information desk after waiting an hour and couldnt get any info. I called the number provided and was toldthe van was on its way. We waited till 1230 before the van arrived.The driver had no cue where our hotel was and didnt speak a lick of English. He took us to the Golden Tulipin Copacabana and insisted that was our hotel. Me and my wife refused to get down there as we were booked at the Royal Tulip in Sao Conrado.He made some calls an was ranting in Portugese and kept using my wifes name as it was easier to pronounce. I kept telling him the booking was done in my name. After another half hour he finlly realised there was a hotel by the name of Royal Tulip. He had to get directions from someone on the phone on how to get there. We were appalled. This man shouldnt be driving tourists around. Very BAD first impression of Brazil. We reaached our hotel at 1430, almost 6 hrs after we landed.
Our return back to the airport was a horrendous and frightening one. The driver picked us up at 1830 from the hotel. Our flight was at 2330. He was in a tremendous hurry and was driving at breakneck speed, changing lanes while talking feverishly on his cellphone. I yelled at him several times to slow down. He took no heed and continued barelling down the road. We thought we were going to die in a wreck in Rio and said our prayers. When we got close to the airport he asked us which terminal and we said Terminal 2.Our fellow passenger also was going to 2. Guess where we were dropped? Terminal 1. He dropped us off and raced away like he was late for his wedding.
Terrible drivers both times. Do you think we tipped either of them?? Negative. They gave us a lousy taste of Brazil and its people. Dont think we will ever visit Brazil again. These people should be fired ASAP.

Always late and quite rude drivers. Better take a taxi, believe me.