We're here when you need us
Get help 24 hours a day, 365 days a year
5. Do you need to change, amend or cancel your Viator booking?
Here are some questions and answers to help you out quickly.
- +When sending a special inquiry / request, what do I do if I don't get an answer within 36 hours?
- +What are the cancellation rules for these bookings?
- +Can I change/amend my booking?
- +What do I do if I am delayed for my tour?
- +What happens if it rains, or if the travel service provider cancels on the day?
- +What happens if when I get there, the tour is not running due to unforeseen circumstances?
- +I would like to change the date of my tour/ticket, what do I do?
- +Do you have a phone number I can call?
- +I need to change the passenger names in my booking, what do I do?
- +I need to cancel my booking
- +I need a refund of my booking
- +I need to make a correction to the names, titles, ages in the booking and get a new voucher
- +I will not arrive in time to confirm 24 hours in advance, what do I do?
- +I have not received a reply to my emails
- +What happens if I cancel or do not show up?
Can't find what you need?
My shopping cart
Items in my shopping cart: 0
Find things to do
Select a datex
Skip the Line: Vatican Museums Walking Tour including Sistine Chapel, Raphael's Rooms and St Peter's
Skip the Line: Ancient Rome and Colosseum Half-Day Walking Tour
Grand Canyon All American Helicopter Tour
Tuscany in One Day Sightseeing Tour
Skip the Line: Eiffel Tower Tickets and Small-Group Tour
Why book ahead?
- Save time & moneyYou won't find it cheaper online or anywhere else!
- Don't be disappointedWhen you book ahead, you are guaranteed not to miss out on popular tours & activities.
- Travel with confidenceOur providers are hand-picked, safe and reliable, so you always get what you pay for