You are here:  Home >  Customer Care > 

FAQ

We're here when you need us

Get help 24 hours a day, 365 days a year

5. Do you need to change, amend or cancel your Viator booking?

Here are some questions and answers to help you out quickly.

« Back to the FAQ list

  • +When sending a special inquiry / request, what do I do if I don't get an answer within 36 hours?
  • +What are the cancellation rules for these bookings?
  • +Can I change/amend my booking?
  • +What do I do if I am delayed for my tour?
  • +What happens if it rains, or if the travel service provider cancels on the day?
  • +What happens if when I get there, the tour is not running due to unforeseen circumstances?
  • +I would like to change the date of my tour/ticket, what do I do?
  • +Do you have a phone number I can call?
  • +I need to change the passenger names in my booking, what do I do?
  • +I need to cancel my booking
  • +I need a refund of my booking
  • +I need to make a correction to the names, titles, ages in the booking and get a new voucher
  • +I will not arrive in time to confirm 24 hours in advance, what do I do?
  • +I have not received a reply to my emails
  • +What happens if I cancel or do not show up?

Can't find what you need?

Click here to send the Viator Customer Care Team your specific request.

My shopping cart

Items in my shopping cart: 0

Find things to do

calendar

calendar

Select a datex

Why book ahead?

  • Save time & moneyYou won't find it cheaper online or anywhere else!
  • Don't be disappointedWhen you book ahead, you are guaranteed not to miss out on popular tours & activities.
  • Travel with confidenceOur providers are hand-picked, safe and reliable, so you always get what you pay for