Viator's Terms & Conditions
Viator offers a variety of tours, tickets and services ("products") through its website (Viator.com) and through designated partner websites (‘Viator-affiliated websites’ for information on Viator's Affiliate programs, click here).
Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Viator.
Unless otherwise stated, purchases made through Viator.com or any Viator-affiliated website are subject to these Terms & Conditions; in all booking arrangements, the person making the booking shall be deemed to have accepted these conditions on behalf of the persons named in the booking.
No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of Viator.
- User Accounts
- Product Validity, Modifications & Amendments
- Pricing & Inclusions/Exclusions
- Payments & Cancellations
- Payment Processing
- Private Tour Guides
- Viator Member-Only Deals
- Viator Vouchers
- Viator Gift Certificates
- Passports, Visas & Insurance
- Disclaimers & Limitations of Liability
- Restrictions on Use
- Account Termination
- By using Viator.com, www.partner.viator.com or any Viator-affiliated website, you agree to be legally bound by these terms, which shall take effect immediately.
- If you do not agree to be legally bound by all the following Terms & Conditions, please do not access and/or use Viator.com or a Viator-affiliated website.
- Viator may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Viator. Your continued use of Viator.com or a Viator-affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
- You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Viator.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. Any other use of Viator.com content requires the prior written permission of Viator (if you're interested in becoming a Viator affiliate, please click here for more information).
- You agree to use Viator.com and Viator-affiliated websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of Viator.com.
- Your use of Viator.com or any Viator-affiliated sites is intended for personal, noncommercial use and/or to make legitimate requests to book the products or services offered. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Viator.
- You represent and warrant that you (a) have not previously been suspended by Viator or otherwise banned from the site; (b) are not a direct competitor of Viator; (c) do not have more than one Viator account at any given time; and (d) that you have full power and authority to enter into these Terms of Service and in doing so will not violate any other agreement to which you are a party.
- We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Viator does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the site at your own risk.
- You need to create an account and provide information about yourself in order to use some of the features on the site. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account.
- Your account is for your personal, non-commercial use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts.
- We reserve the right to close your account at any time for any or no reason.
- You can contribute to the site in a number of different ways, including writing reviews, uploading photos, filling out your public profile, and rating other users' contributions (your "Content").
- We may use Your Content in a number of different ways, including displaying it on the site, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms ("Other Media"). As such, you hereby irrevocably grant us permission to use your Content for any purpose. You also irrevocably grant the site's users and the users of any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content.
- You alone are responsible for your Content. You assume all risks associated with your Content, including anyone's reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, your Content as described herein. You may not imply that your Content is in any way sponsored or endorsed by Viator.
- You may expose yourself to liability if, for example, Your Content violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.
- We may remove or reinstate user Content from time to time at our sole discretion. For example, we may remove a review if we believe it violates our content guidelines. We have no obligation to retain or provide you with copies of your Content, nor do we guarantee any confidentiality with respect to your Content.
- Viator and its affiliates may display advertisements and other information adjacent to or included with your Content on the Site and Other Media. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
Product Validity, Modifications & Amendments
- All products, tours and services offered by Viator are valid as per the dates displayed at Viator.com or any Viator-affiliated website. Viator is not responsible or liable for any information that it does not directly provide.
- All requests for modifications/amendments must be directed to the Viator Customer Care Team （click here to submit a "Date Amendment" request on an existing booking) who will process the request.
- Viator does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than three (3) days ahead of your confirmed travel date.
- It is not possible to change or modify a special event, theater or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
- All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; Viator cannot guarantee the success of any date-change request.
- If you request a date change within three (3) days or less of your confirmed travel date, Viator will attempt to honor your request; however changes made three days or less from your original travel date may attract an additional fee. For multi-day and overnight tours, date changes made within seven (7) days of your confirmed travel date may also attract additional fees from our suppliers and/or service providers.
- If you make a purchase using a Viator promotion code, Affinity or Loyalty Points or if you accept a discount or special-offer price during the Viator checkout process, you may invalidate your discount or special-offer price by making any changes or amendments to your itinerary once your purchase is complete. Viator may decide, at its sole discretion, to honor your discount or special-offer pricing if you make a post-purchase change or amendment to your itinerary. However Viator reserves the right to invalidate your discount or special-offer pricing if you make any changes to your confirmed itinerary.
- Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. As a result, Viator reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at Viator.com or through Viator-affiliated websites, at any time, for any reason.
- In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.
- Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a booking and/or to a tour, product or event, we make every reasonable effort to notify the consumer, travel agent and/or distributor as appropriate, in order to amend or re-issue the booking where feasible.
- For products noted as a "Worry-free Shore Excursion", if you are not returned to the ship in time to board, we will arrange the necessary transport to the next port-of-call. This policy applies only to our contracted local suppliers and only when, through no fault or action of your own, you are not returned to the ship in time to board. The policy is void in instances where delay is caused by your own actions and/or you have deviated from the Viator activity or tour. You must supply Viator with correct arrival and departure ship information and ensure there is enough time (min. 2 hours) between the tour end time and the ship departure time. You must contact Viator directly to request next port-of-call transportation arrangements as customers cannot book their own travel. Viator will select and book travel to the next port of call (not to exceed US$1000 per person).
Pricing & Inclusions/Exclusions
- Prices listed on Viator.com and Viator-affiliated websites are per person, unless otherwise specified.
- Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Viator.
- Price quotations are subject to change without notice, until a booking has been confirmed.
- Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
- Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of Viator.com or Viator-affiliated websites.
Payments & Cancellations
- Viator accepts the following credit cards: Mastercard, Visa, American Express as well as select Affinity and Loyalty Points.
- There is no charge or service fee for processing credit-card or Affinity or Loyalty Points payments.
- Full payment is required to make a reservation. Payment will be listed as VIATOR on the statement.
- No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
- Canceling a booking with Viator can result in cancellation fees being applied by Viator, as outlined below. Additional fees may be levied by the individual supplier/operator (see your Viator Voucher for specific details). When canceling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.
- Event, Attraction, Theater, Show or Coupon Ticket
These are non-refundable in all circumstances.
- Gift Certificate
These are non-refundable in all circumstances.
- our or Package Commencing During a Special Event Period
These are non-refundable in all circumstances. This includes, but is not limited to, Trade Fairs, Public or National Holidays, School Holidays, New Year's, Thanksgiving, Christmas, Easter, Ramadan.
- Other Tour Products & Services
If you cancel at least 7 calendar days in advance, there is no cancellation fee.
If you cancel between 3 and 6 calendar days in advance, you will be charged a 50% cancellation fee.
If you cancel within 2 calendar days in advance, you will be charged a 100% cancellation fee.
- All bookings paid via Affinity or Loyalty Points are non-refundable at time of booking.
- Event, Attraction, Theater, Show or Coupon Ticket
- If you cancel or amend a Member Only Deal (see Member Only Deals, below) you will be charged a 100% cancellation fee.
- Under this agreement, the payment processing services for services purchased on this website are provided by Viator Limited on behalf of Viator Inc. or by Viator Inc. or by Viator Systems Pty, depending on the type of payment method used for the purchase of services.
- In the event you choose to pay with credit card and the payment will be processed via a European Acquirer, these terms are an agreement between you and Viator Limited. For any other type of purchases, these terms are an agreement between you and Viator Inc. or Viator Systems Pty and services will be delivered by Viator Inc. or Viator Systems Pty directly.
Private Tour Guides
- Viator provides customers with information regarding Private Tour Guides in many destinations. Private tour guides are independent contractors and not agents or affiliates of Viator.
- Customers are responsible for working directly with private tour guides on scheduling, meeting time / place, tour specifics and, where specifically noted, payment terms. Viator makes no representations or warranties of any kind regarding private tour guides or their services.
- By booking a private tour guide, customers acknowledge and agree that, in addition to Viator's standard Terms and Conditions, neither Viator nor its agents are liable for any accidents, losses, injuries, damages, delays, expenses due to any action or inaction on the part of the guide or his/her services.
- Viator's 'Worry-Free Shore Excursion' guarantee does not apply to private tour guides.
Viator Member-Only Deals
- Viator offers discounts and time-limited promotions, known as "Member Only Deals", to registered Viator users. You must have a Viator account in order to browse or book a Member Only Deal.
- Member Only Deals are confirmed instantly upon booking and all sales are final.
- If you cancel or amend a Member Only Deal, you will be charged a 100% cancellation fee.
- You will receive a personalized Viator Voucher for each tour, event or service booked. In order to access and print your Viator Voucher(s), you will be provided access to a secure webpage hosted by Viator that contains a link to your Viator Voucher(s).
- You must provide the original, authentic Viator Voucher to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honored or redeemed without presenting a valid Viator Voucher.
- For security purposes, when redeeming your Viator Voucher you must present a valid Photo ID and sign the Viator Voucher. This is for identification purposes and helps us to prevent fraud.
- In some cases Viator also requires that you present the credit card used to purchase your tour or ticket at the time of redemption. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. You will be advised at checkout whether or not you must present the credit card used for booking. In some cases Viator will waive this requirement, generally to facilitate gift purchases. However this requirement can only be waived by contacting Viator's Customer Care team once your booking has been confirmed, and any changes or amendments will be made at Viator's sole discretion.
- If you make a purchase using a Viator Gift Certificate, Viator requires that you present the Gift Certificate used to purchase your tour, ticket or package at the time of redemption.
- Please note that your Viator Voucher(s) can be confiscated - and immediately canceled without refund - if your signature and/or name do not match those shown on either your credit card or Gift Certificate.
Viator Gift Certificates
- Viator Gift Certificates can only be redeemed on the Viator.com website. Viator Gift Certificates are redeemable against any product offered on the Viator.com site.
- Viator Gift Certificates are valid for two (2) years from the date of initial purchase, or as required by local law. Expiry date does not apply in California, Connecticut, Maine, Massachusetts, New Hampshire, Washington or other jurisdictions where prohibited by law.
- Viator Gift Certificates remain valid until the entire value has been utilized or the expiry date has passed, subject to relevant local laws. If the value of the items you book is greater than your Gift Certificate, you can pay the balance using an acceptable credit card. If the value is less than your Gift Certificate, we'll store the balance in our database for you to use on another occasion. Note that your Gift Certificate, including any unused balance, expires two years after the date of issue, or as required by local law.
- Viator Gift Certificates are not redeemable for cash.
- Viator reserves the right to cancel Gift Certificates obtained fraudulently.
- Viator is not responsible for stolen or lost Gift Certificates.
- All Gift Certificate sales are final. Gift Certificates are not refundable.
Passports, Visas & Insurance
- It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
- As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
- We strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.
Disclaimers & Limitations of Liability
- Under no circumstances will Viator or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of Viator.com regardless of the form of action.
- Viator and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.
- Furthermore, Viator and its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
- Viator’s content - including the information, names, images, pictures, logos, prices, dates, and availability regarding or relating to Viator, Viator.com and/or to a Viator-affiliated website, service provider, operator and/or distribution partner – is provided “AS IS” and on an “AS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
- At Viator we check and recheck the details about all the products and services we offer for accuracy. However, Viator does not warrant that functionality, content or information contained on Viator.com or any Viator-affiliated website will be uninterrupted or error free, that defects will be corrected, or that Viator.com or the servers that make it available are free of viruses or bugs.
- If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
Restrictions on Use
- You agree that you will not, and will not assist or enable others to:
- use the site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the site;
- use the site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
- use the site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
- use the site to promote bigotry or discrimination against protected classes;
- use the site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
- use the site to submit or transmit pornography or illegal content;
- use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;
- use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content;
- attempt to gain unauthorized access to the site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses"); use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the site or site Content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.
- We may terminate or suspend your account or ability to use the Site, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your account or ability to use the Site if you misuse the Site. Any such termination or suspension could prevent you from accessing your account, the Site, your Content, Site Content, or any other related information.
- You may terminate the Terms of Service at any time by closing your account and discontinuing your use of any and all parts of the Site. If you close your account, we may continue to display your previously published Content and are under no obligation to remove any of your Content.