Tours & activities by Madrid.com from Viator

4. Do you have a question about your existing Viator booking?

Here are some questions and answers to help you out quickly.

Back to the FAQ list

  • Do I require any sort of photo identification?
  • I don't have a printer to print the voucher, what do I do?
  • I cannot access my voucher link.
  • It has been 48 hours since I booked and I have not received confirmation.
  • Is there a contact number at the destination for me to call?
  • Some of the passengers (or children) do not have photo ID.
  • Our names on the booking are different from those on our Photo ID's
  • Can I get dropped off after my tour to my hotel or in the city?
  • Where do I exchange my voucher?
  • Is there any parking near the departure point?
  • I need directions to the departure / ticket exchange point.
  • What time does my tour depart?
  • Are there any discounts for Military Personnel, AAA or other groups?
  • Can you send me a brochure?
  • Please send my voucher by mail
  • I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?
  • Do children need photo ID also?
  • I need to make a correction to the names, titles, ages in the booking and get a new voucher
  • How do I copy and paste my voucher link?
  • I will not arrive in time to confirm 24 hours in advance, what do I do?
  • Does this tour pick up from the airport?
  • I have not received a reply to my emails
  • What do I do with the voucher?
  • Where are my tickets? Can they be sent to me?
Can't find what you need?

Click here to send the Viator Customer Care Team your specific request.

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