The tour went according to plan. It would have been helpful to have had a more detailed itinerary before the tour began. Apart from that excellent.

Great tour. I was shocked, however, that the Franz Josef glacier day did not actually take you to see the glacier, and we had to pay for an extra bus. Every other bus company seemed to stop at the glacier.

Lots of travelling to see Milford sound and probably better if they have more rain than we had, but still very lovely and peaceful. Can do helicopter flight over glacier and land which was amazing. Probably best to do that with the trip back from Milford Sound as it's 5 hours each way.

Too much bus travel, point to point travel could have been better organized to reduce time riding in buses. Need to provide ability to request accommodation upgrades. Need to be better informed, didn't know we had to make arrangements for lunch on the Milford Sound cruise. After arriving in Franz Josef were not aware that we needed to schedule a visit to the glacier, so missed this opportunity during our stay there. The TranzAlpine train was more than an hour late, travel was quite slow, and didn't see much more of the countryside than we would have seen from a bus. All of this aside, New Zealand's South Island is quite beautiful.

My main disappointment with the trip was that although it was promoted as a four day tour, it was actually four separate day trips, which meant that we had a different driver and passengers each day. We didn't arrive at Franz Josef glacier until 4.30pm and left the next morning at 9.00am. This did not allow us to do a tour of the glacier. I was also disappointed with the time wasted collecting and dropping off people at the different motels. On previous bus trips we have been on, we have all stayed at the same place thereby avoiding these delays.