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4. Do you have a question about your existing Viator booking?

Here are some questions and answers to help you out quickly.

« Back to the FAQ list

  • +Do I require any sort of photo identification?
  • +I don't have a printer to print the voucher, what do I do?
  • +I cannot access my voucher link.
  • +It has been 48 hours since I booked and I have not received confirmation.
  • +Is there a contact number at the destination for me to call?
  • +Some of the passengers (or children) do not have photo ID.
  • +Our names on the booking are different from those on our Photo ID's
  • +Can I get dropped off after my tour to my hotel or in the city?
  • +Where do I exchange my voucher?
  • +Is there any parking near the departure point?
  • +I need directions to the departure / ticket exchange point.
  • +What time does my tour depart?
  • +Are there any discounts for Military Personnel, AAA or other groups?
  • +Can you send me a brochure?
  • +Please send my voucher by mail
  • +I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?
  • +Do children need photo ID also?
  • +I need to make a correction to the names, titles, ages in the booking and get a new voucher
  • +How do I copy and paste my voucher link?
  • +I will not arrive in time to confirm 24 hours in advance, what do I do?
  • +Does this tour pick up from the airport?
  • +I have not received a reply to my emails
  • +What do I do with the voucher?
  • +Where are my tickets? Can they be sent to me?

Can't find what you need?

Click here to send the Viator Customer Care Team your specific request.

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Why book ahead?

  • Save time & moneyYou won't find it cheaper online or anywhere else!
  • Don't be disappointedWhen you book ahead, you are guaranteed not to miss out on popular tours & activities.
  • Travel with confidenceOur providers are hand-picked, safe and reliable, so you always get what you pay for

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