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1. Do you have a question related to this travel service?

Here are some questions and answers to help you out quickly.

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• +What are the cancellation rules for these bookings?

  This information can be found in either the Terms and Conditions field on the brochure page, or at the bottom of most Viator pages, under the link Terms and Conditions. Simply click on the link Terms and Conditions and read through the information to find the points you need. If you have a confirmed booking, this information is also located at the bottom of your Viator voucher.

• +Can I book over the telephone?

  Viator is a complete online booking service therefore does not offer a reservation service via the telephone. However, we offer 24 hour, 7 days a week customer service via email to support your booking questions. Viator Customer Service guarantees turnaround within 36 hours, and most requests are answered within 12 hours.

• +What hotels does this tour pick up from?

  Hotel pick up points are either listed on the brochure page, advised at confirmation time or you'll be advised (on your printable travel voucher) to call the travel provider's local telephone number 24 hours prior to confirm your hotel pick up details. Relevant travel service provider details are located on your Viator voucher under Important Information. It is suggested that you attach the brochure page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.

• +What days does this tour operate?

  The days of operation of every travel service can be found on each brochure page under the heading Dates for tours, or Schedule for Theatre tickets and shows. The times of departure or operation are also found on these brochure pages under Location for tours, or Schedule for Theatre tickets and shows.

• +Can you check availability for me?

  Availability differs depending on the type of travel service booked. On each tour & activity information page, under the heading Additional Information the first line indicates whether a product will be instantly confirmed to you, and hence available, or if Viator has to check with its travel service provider to receive confirmation within 48 hours. Availability cannot be automatically checked prior to processing your reservation request.

• +Are there different times of departure for this tour?

  The times of departure or operation are found on the brochure pages under Location for tours, or Schedule for Theatre tickets and shows. The days of operation of every travel service can be found on each brochure page under the heading Dates for tours, or Schedule for Theatre tickets and shows. Please note that departure times are subject to change and reconfirmation for any booked travel is required prior to departure.

• +I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?

  Most tour operators do not pick up from private residences. You will need to provide the nearest major hotel to where you are staying, and enter these details as the pick up in your booking request. Alternatively you can make your way to the main departure point listed on the brochure page under the heading Location.

• +Can I get dropped off after my tour to my hotel or in the city?

  This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Most travel service providers can drop you to a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.

• +Where is the meeting point for my tour?

  The meeting point for the beginning of every travel service can be found on the brochure page, under the heading Location. Extra information may also be contained under the heading Additional Info on this same page. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed under the heading Important Information on your Viator voucher.

• +Do I need a Visa or passport or are there any special health requirements for this tour?

  Viator does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travellers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa, passport and health requirements are investigated prior to travel.

• +I am travelling in a group - do you cater for groups and/or have a group discount program?

  Viator accepts a maximum of 9 passengers per booking at one time. The travel services Viator offers are specialized for independent travelers and small groups. We cannot guarantee that travellers in a large group will be seated together. At this time we are unable to offer any special group discounts.

• +Does this operate on Christmas and Public Holidays?

  This information can be found on the product brochure pages under the heading Dates for tours, or Schedules for theatre and show tickets. Please note that Public Holidays vary throughout many destinations where we offer travel services. Some travel service providers may decide at short notice not to operate on certain Public Holidays. This will be advised at booking if applicable.

• +Can I book this when I get there?

  Viator products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of the Viator tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you will need to contact a local travel service provider once at that destination.

• +What languages are available for this tour?

  The majority of the tours and services provided by Viator are available in English only. If another language is available, this will be mentioned on the brochure page.

• +Are there any discounts for Military Personnel, AAA or other groups?

  Unfortunately, Viator cannot offer any discounts other than those stated on the brochure page under the heading Pricing. Further discounting for groups such as Military Personnel, AAA, NRMA etc. is unable to be offered at this time.

• +Can you send me a brochure?

  Our brochure pages are electronic and are only displayed on the web. You should find all the information you need about your desired travel product on these brochure pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact the Viator Customer Service team via email.

• +I would like a quote for a travel product

  You can receive a quote for any Viator products online at any time that suits you. Simple follow the instructions to book, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date.

• +How far in advance can I book?

  Over 98% of travel products available through Viator have pricing tables on the brochure pages, which indicate how far in advance a travel product can be booked at that time. If the date you want is outside this range, please bookmark the brochure page, as product updates occur every week. Some product is only updated once a year when new season prices are determined by each travel product provider. If you cannot find the information you require on the brochure pages, please contact the Viator Customer Service Team via email.

• +I don't know what date I'm traveling yet, can I book a product and leave it open dated?

  The majority of travel services provided by Viator must have a pre booked date designated in order for the travel supplier to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and certain trolley tours.

• +Are there discounts for booking more than one tour?

  Viator uses the services of over 1000 travel providers worldwide and each booking is made separately with each travel provider. Therefore, Viator cannot offer discounts for multiple bookings.

• +Can you tell me what hotels are close to the departure point?

  If you require information about services outside of what is provided for by Viator (such as hotel accommodation near the departure point for a tour), we advise that you contact your local licensed travel agent, or the local tourist bureau for that destination. Tourist bureaus more often than not have a website and this can be found by entering keywords into your computer browser and searching.

• +I'd like a customized tour for myself and/or my group

  Viator offers a wide range of individual tours, events and attractions, however cannot arrange customized tours. If you require something a little different to what's available online in our product range, please see your local licensed travel agent, or contact the travel bureau in the destination you are going to for more information.

• +When do I receive confirmation of my booking?

  The confirmation process depends upon the booking conditions. These are explained in the Additional Information field, located on the tour & activity information page. Most tours are confirmed at time of booking, however others will be advised to you within 48 hours. If confirmation or otherwise is not received within 48 hours, please contact Viator Customer Service for further assistance.