The only problem was that the employee at the agency on Saturday morning didn't speak English.

In this tour you are on your own most of the time. The only time you have a guide is in the Residence Palace visit. Otherwise you are given maps and vouchers, and you have to visit this wonderful city on your own. There are plenty of things to see, though, and the included restaurant meal is in a good venue.

The day tour was not what I expected, it was more like a coach ride to Wurzburg with a tour of a few rooms in the palace. We were dropped off at the bus station at 9.30am, and basically left on our own until 5.30. The best part was when we went to the Wurzburg Palatial residence, and the tour guide gave us a very informative and entertaining tour. Lunch at the Ratskeller was awful and limited. Rather than allow us to choose whatever we wanted up to a specific amount, and if need be pay the extra, it was a set menu which was awful. As a result we left Ratskeller and went elsewhere to eat. From 2 o clock until 5.30 we wandered aimlessly trying to kill time.I don't think it was worth the money we paid, and as we were only in Germany for 3 days, I regret wasting it on this trip.