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Frequently Asked Questions (FAQ)

We know your time is valuable. So we've created this list of common questions along with detailed responses from our Customer Care team. In most cases you'll find a quick and comprehensive answer to your question.

  1. Do you have a question related to this travel service?
  2. Do you require help to book online?
  3. Are you experiencing difficulty while trying to book?
  4. Do you have a question about your existing Viator booking?
  5. Do you need to change, amend or cancel your Viator booking?
  6. Is your inquiry about other travel services(e.g. packages, air tickets, car hire)?
  7. Is your inquiry of a business nature with Viator?

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Why book ahead?

  • Save time & moneyYou won't find it cheaper online or anywhere else!
  • Don't be disappointedWhen you book ahead, you are guaranteed not to miss out on popular tours & activities.
  • Travel with confidenceOur providers are hand-picked, safe and reliable, so you always get what you pay for

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