2. Do you require help to book online?

Here are some questions and answers to help you out quickly.

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• +I keep getting a credit card error whilst trying to book, what do I do?

  The Viator booking process is completely automated and all credit card transactions are 100% secure. If your credit card is generating a consistent error, verify that your card has not expired. You may also contact the card issuer to confirm your monthly spending limit has not been exceeded. Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact our Customer Care.

• +Can I book over the telephone?

  Viator is a complete online booking service therefore does not offer a reservation service via the telephone. However, we offer 24 hour, 7 days a week customer service via email to support your booking questions. Viator Customer Service guarantees turnaround within 36 hours, and most requests are answered within 12 hours.

• +I want to book a vacation package, how can I do this?

  We do not offer packaged travel that includes airfares. Viator specializes in small independent sightseeing tours, excursions, attractions and events in over 450 destinations worldwide. For packaged vacation information or other travel information, we recommend you contact an online travel site or your local licensed travel agent.

• +Can I book Air / hotels / car rental through you?

  Viator does not offer bookings for air, cars or hotels. We specialize in small independent sightseeing tours, excursions, attractions and events in over 450 destinations worldwide. For other travel information, or for help in planning an all-inclusive vacation, we recommend you contact an online travel site directly or your local licensed travel agent.

• +Can you give me directions or maps from one place to another?

  Viator is able to assist you with any questions specifically relating to our products. We cannot answer your general travel questions. We do recommend you contact the local tourist or convention bureau, or an online provider of map information such as mapquest.

• +Can you check availability for me?

  Availability differs depending on the type of travel service booked. On each tour & activity information page, under the heading Additional Information the first line indicates whether a product will be instantly confirmed to you, and hence available, or if Viator has to check with its travel service provider to receive confirmation within 48 hours. Availability cannot be automatically checked prior to processing your reservation request.

• +Where can I get Travel Insurance?

  Viator does not offer Travel Insurance. You should seek the advice your local licensed Travel Agent or Insurance company for a quotation. Viator strongly recommends the purchase of Travel Insurance.

• +Can I book this when I get there?

  Viator products can only be booked online. It is recommended you pre book your travel service to avoid disappointment as many of the Viator tours and products are popular, and can be sold out early. If you wish to wait and book at the destination, you will need to contact a local travel service provider once at that destination.

• +We have more than 9 people in our party, how do I book?

  Viator accepts a maximum of 9 passengers per booking at one time. For bookings of 9 people or more, please make the appropriate number of bookings and include a note in the Special Requirements box to notify Viator Customer Service. In the second and any subsequent bookings, please include the Viator Booking Reference number of the first (and subsequent) bookings made. Please note, at this time we are unable to offer any special group discounts.

• +Can you send me a brochure?

  Our brochure pages are electronic and are only displayed on the web. You should find all the information you need about your desired travel product on these brochure pages. If there are other details you would like to know that are not specified anywhere on these pages, please contact the Viator Customer Service team via email.

• +Is there another way to book than online?

  Viator is a complete online travel company and uses a completely secure and automated booking system, therefore we can only accept bookings made online, using an authorized and valid credit card. Fax, telephone or other booking methods are not accepted. Viator uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

• +I don't have or own a credit card, how do I book?

  Viator is a complete online travel company and uses a completely secure and automated booking system, therefore we can only accept bookings made online, using an authorized and valid credit card. Fax, telephone or other booking methods are not accepted. Viator uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

• +How do I book online?

  Booking our products is easy.
  
  -- You'll see a Quote and Book or Get a Price Quote button at the bottom of every brochure page.
  -- Click here and the system will prompt you for some brief details (how many adults, how many kids, travel dates).
  -- The next page will contain an exact price quote, based on your input.
  -- If this quote is OK, you can proceed to enter your traveller, payment and contact details, all on the one screen.
  -- You will receive an "Order Summary" with a link to the voucher for your product.
  -- You simply take this voucher to present to the travel service provider prior to the commencement of your travel service.
  
  All of these details will be written on your voucher for your information. It is suggested, however, that you staple the brochure page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.

• +Why do I put my credit card details in again?

  Booking destination activities is a separate transaction to your flights, hotels or other bookings on this site. When you have chosen your selected travel product, a booking form automatically appears, please enter your credit card details as requested. Once you submit your booking and the product becomes confirmed, your credit card is automatically changed. Your statement will show Viator as the merchant.

• +Is my credit card safe?

  Viator uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption makes doing business on the Internet as secure as making purchases by telephone.

• +Can I book more than one tour at a destination?

  You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Each tour must be booked separately, as each individual tour requires a separate confirmation, voucher and credit card transaction.