Efficient service.

Driver was waiting for us when we arrived on time. Much better than a taxi.

It was comforting to have the same driver taking us back to the airport. Only one problem I phoned Saturday to check pick-up time for the Sunday departure, but the office was closed on weekends! The company did leave a message on our hotel phone later that day and a written message with reception, which was appreciated. But it would have been useful to have known to ring on Friday!

The company called the day before and left message with hotel that they would pick us up 4 hours before our flight--crazy. I called back and told them 2.5 hours before. Someone showed up 4 hours before anyway. We had them come back. That person was not friendly and drove like a crazy person. Oh, and it took only 20 minutes to get to the airport. I guess it didn't kill me, so that's as positive as I can get with this review.

We arranged a pickup time with the agency about an hour earlier than we had planned based on their recommendations for how long in advance we needed to leave the hotel. The following day they just informed us that they had arbitrarily moved that another half an hour earlier due to "traffic conditions". As it happens, there were absolutely no traffic problems, and the transfer took about half an hour from the downtown hotel to the airport, leaving us with a close to two-hour wait at the airport before our check-in even started.