4. Do you have a question about your existing Viator booking?
Here are some questions and answers to help you out quickly.
- Do I require any sort of photo identification?
- I don't have a printer to print the voucher, what do I do?
- I cannot access my voucher link.
- It has been 48 hours since I booked and I have not received confirmation.
- Is there a contact number at the destination for me to call?
- Some of the passengers (or children) do not have photo ID.
- Our names on the booking are different from those on our Photo ID's
- Can I get dropped off after my tour to my hotel or in the city?
- Where do I exchange my voucher?
- Is there any parking near the departure point?
- I need directions to the departure / ticket exchange point.
- What time does my tour depart?
- Are there any discounts for Military Personnel, AAA or other groups?
- Can you send me a brochure?
- Please send my voucher by mail
- I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?
- Do children need photo ID also?
- I need to make a correction to the names, titles, ages in the booking and get a new voucher
- How do I copy and paste my voucher link?
- I will not arrive in time to confirm 24 hours in advance, what do I do?
- Does this tour pick up from the airport?
- I have not received a reply to my emails
- What do I do with the voucher?
- Where are my tickets? Can they be sent to me?
Can't find what you need?
Click here to send the Viator Customer Care Team your specific request.