5. Do you need to change, amend or cancel your Viator booking?
Here are some questions and answers to help you out quickly.
- When sending a special inquiry / request, what do I do if I don't get an answer within 36 hours?
- What are the cancellation rules for these bookings?
- Can I change/amend my booking?
- What do I do if I am delayed for my tour?
- What happens if it rains, or if the travel service provider cancels on the day?
- What happens if when I get there, the tour is not running due to unforeseen circumstances?
- I would like to change the date of my tour/ticket, what do I do?
- Do you have a phone number I can call?
- I need to change the passenger names in my booking, what do I do?
- I need to cancel my booking
- I need a refund of my booking
- I need to make a correction to the names, titles, ages in the booking and get a new voucher
- I will not arrive in time to confirm 24 hours in advance, what do I do?
- I have not received a reply to my emails
- What happens if I cancel or do not show up?
Can't find what you need?
Click here to send the Viator Customer Care Team your specific request.