Although it was 5 days, 2 days were free / some travelling, so i felt we missed a little. After saying that, the hotels were all good and we were looked after - it was nice that al the planning was done for us using local knowledge.

Good tour: customers need further user-friendly information about train tickets: the fact that the voucher IS a train ticket (no need to collect them at station) and that seats have been reserved on the train.

The food included in the tour was disappointed. The restaurants you choose could be the best complement to the guided tours trough the cities. And it is Italy, Italian food is one of the best in the world.

The tour guide up to Florence and the local Florence guide were hard to understand and we felt rushed. The area around the statue of David was so crowded, we could not hear or understand most of what the guide was saying. Our lunch was pleasant and the shopping is great. The hotel in Florence and Venice were clean, comfortable, and the staff pleasant and helpful. Our local guide in Pisa was young and fun and shared many interesting "curiosities" and fun stories. If you want to go up in the Leaning Tower, you have to book that ahead of time. We were not told this until we were there. Though trains/stations in Italy are easy enough to get around, you will have to figure out what you are doing on your own as no one from the tour is there to help you. The itinerary said someone would meet us at the Venice train station, but there was no one. Luckily we were very near the hotel and locals were nice enough to point us in the right direction. Our local gude in Venice was interesting. It was definitely worth going in the morning as it is very crowded by around noon. A free trip to the Murano glass factory was included and definitely worth the trip. Excellent show of working with glass by master George and our guide was fun and shared many interesting things with our group.

The Good:Got a free transfer from our hotel in Rome to get to the meeting point to go to Florence (not part of the tour, but a nice surprise)
Great hotel in Venice. Were met at the Venice Train Station and taken to our hotel (a short ways away)
Great organized transportation
Good Day tours for each city with educated, professional guides
Skip the line entrance for the tours was great

The Bad: Very poor communication when starting the tour (no one knew what hotel we were staying in, in Florence when we departed Rome...made enjoying day one of the tour a little hard). The hotel in Florence was terrible (despite selecting the 4 star option)
The descriptions of your day to day activities needs refining (schedules were not kept and things were included that were not described...so I wasted some money pre booking some museum entrances). 2 of 3 Tours in English and Spanish...took a long time to learn about what we were looking at.

Overall a good tour package, but I am sure you could arrange this yourself with a better hotel in Florence and less worry about where you are going to sleep at night.