Recent Traveler Reviews
Here is a selection of the most recent reviews of the Fire and Falls Helicopter Adventure from Hilo submitted by actual travelers. Read what travelers liked, what they loved, and what they thought could be improved.
This was fantastic! we saw flowing lava and I have some great pics!! Well worth the money if you love volcanos.... and who doesn't
Reviewed by: Annette C, USA, May 2013
Loved the music on board, the commentary was wonderful. Randy was laughing hysterically most of the time because he was having so much fun. Your people are all charming and considerate. Your desk guy even drew us a map to get to Saddle Road at the end of the tour. Nothing but good, professional work by all involved. We were well cared for from start to finish. The flight itself was AMAZING. Thank you!
Reviewed by: Jean A, April 2013
Marco was a wonderful pilot and gave us a wonderful view on all sides of the helicopter. I was nervous about the helicopter ride, but he soon set me at ease and it was a wonderful experience. Can't wait to go again! Wanda Dodge
Reviewed by: Melvin O. D, March 2013
very good
Reviewed by: Malcolm G, United Kingdom, March 2013
I would give customer service, and the entire staff, the highest possible rating. Our day should have been a disaster. Our hotel sent us to the wrong side of the Island, and my fiance broke her shoe, right before we were about to start our ride. Customer service saved our trip by switching us with another family so we had time to drive around the Island, and the receptionists lent my finance the sandles off her feet so my fiance could ride in the helicoptor. Every one from the pilot, to the ground crew, to customer service was extremely kind and helpful. My only complaint is that the lava flow shown in the advertising greatly exaggerates the amount of lava flow that is currently on the island.
Reviewed by: Jeff S, April 2013
